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      Returns and exchanges

      1. We appologise if you have experienced any fault with your order. If your item arrives damaged, incorrectly designed or you have face any issue, just let us know and our customer service will contact you immediately.
      2. We have 60 days return policy for new and unworn jewelry in the original packaging! In case contact us by email at info@ulalajewels.com
      3. Personalized items are not returnable as we have customized these pieces especially for you.
      4. We inform you that www.ulalajewels.com is not responsible in any case for the loss or the damage of the product during the return
      5. After we receive the item and our production team check that the jewelry is new and unworn you will receive your refund. All returns will be refunded to the credit/debit card or PayPal account used for the original purchase within 14 calendar days.